As we like to say, "Some of the components we make may be considered commodities, but the service we provide is definitely not."
Our first customer, the customer we founded our business on 60 years ago, is still a top-five customer today. Our second-ranked customer has been with us almost 40 years, our third-ranked customer has been with us for close to 35 years, and our' well, you get the idea.
G & G understands that technical sophistication by itself does not guarantee a nimble operation or benchmark levels of customer service.
We promise to deliver all three with best-in-class lead times.
Consistently providing dock-to-line quality and on-time delivery for some of the world?s leading manufacturing companies is what makes G & G stand apart from the crowd. But don?t just take our word for it.
We've been called a "set it and forget it" supplier by one customer. "What I like about G & G", she said, "is that I don't have to manage you. I always know that my parts are going to be right and they're going to be here when I need them."
That about sums up our basic service proposition. We tackle your tough machining problems and we take care of the important details that eliminate the costs associated with supplier management.
Our goal is to provide you with complete peace of mind and an edge over your competition.
Our secret? We love what we do. We're freaks about customer service and we love to see our customers? products come to life. Figuring out new ways to ensure the success of your business is what makes us happy and it's what keeps us innovating and raising the bar on ourselves.
We think our success stories paint the best picture of G & G's service capabilities, and our customer testimonials provide credibility, but for those of you who are fans of bullet-point lists (we know who you are), we've prepared a simple outline below for you.
JIT
- Kanban development
- Make-to-order, demand-based pull systems
- Complete assimilation to your MRP- or ERP-driven schedules
- Blanket order management
- Inventory management
Flow Processing
- Lead time average of 4 weeks or less
- Rapid cell development; Flexible machining cells where possible
- Full value stream engagement
- Lean scheduling techniques
Special Needs
- New process capabilities development
- Expedites for emergency needs
- Quick-turn prototyping
- Part program development assistance
- On-site issue investigation when necessary
- Extended partner network – we can help you out of tight spots even with needs that don’t fit our primary expertise
Front Office
- RFQ turnaround of 2-5 days on single part quotes
- RFQ to needed lead time on package or program quotes
- Pro-active service team provides visibility on your critical project’s status
- Advance Warning System – G & G delivers over 90% on-time, but if there is a problem, we will call to let you know one week ahead of time
- Easy telephone access & rapid response customer service
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